Buy furniture and beware of falling into the consumer trap

On April 9, the reporter learned from the Nanning Branch of the Nanning Industrial and Commercial Bureau that the Ningwu Industrial and Commercial Office of the branch recently successfully settled a dispute over furniture consumption and recovered the deposit for consumers. The industry and commerce department reminds that when purchasing furniture, it must be written into the contract of the merchant's commitment and consumption details.



In March of this year, Mr. Huang ordered 9 pieces of furniture in a private city in the ASEAN Economic Development Zone, in which the ordering sofa was light-colored, with a total price of 19,600 yuan. Mr. Huang immediately paid a deposit of 5,000 yuan. When Mr. Huang went to the store to pick up the goods at the end of the month, he saw that the color of the sofa did not match his reservation, and the color of the sofa that the salesperson insisted on arriving was Mr. Huang’s reservation. Mr. Huang asked the merchant to refund the deposit and was rejected by the merchant. After mediation by Ningwu Industrial and Commercial Office, the merchant refunded Mr. Huang’s deposit of RMB 4,500.

It is also known that in January of this year, Ms. Wang bought 7 sets of furniture at a furniture plaza on Anji Avenue, with a total price of 18,000 yuan and a deposit of 3,000 yuan. After the furniture was installed at home, Ms. Wang found that the wardrobe, sofa, bed, etc. were all different from the materials introduced by the shopping guide, and the model of the dining table and the coffee table did not match the model she ordered. Ms. Wang requested a return, but she has not been able to reach a return agreement during the communication with the merchant. After mediation, the merchant reached a return agreement with Ms. Wang and refunded Ms. Wang’s deposit of 3,000 yuan.

When buying furniture, you must sign a contract, and indicate on the contract the detailed information of the purchased furniture brand, model, style, color, material, specifications, etc.; do not trust the salesperson's verbal commitment, should include all kinds of preferential items in the contract, pay attention to The difference between "deposit" and "deposit" is to write the liability for breach of contract and the compensation for breach of contract into the contract. The more detailed the contract, the more favorable it is to the protection of consumers' rights and interests.

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